Terms of service

1. Who you are agreeing with

Lightlock, Twintangle and Punchfold are published by Ishan Jayman, trading as Raa Studio, a sole trader based in Colombo, Sri Lanka. In these terms, "we", "us" and "our" mean Raa Studio; "you" means the person playing. "The games" means all three, their servers, and this website.

2. Accepting these terms

Installing or playing any of our games means you accept these terms. If you do not accept them, the remedy is simple: do not play, and delete the app.

The games are rated for general audiences but they are not aimed at children. If you are under the age at which you can agree to a contract yourself where you live, you may only play with a parent or guardian's permission, and they accept these terms on your behalf. Our privacy policy is part of this agreement.

3. Your licence to play

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and play the games on devices you own or control, for your own entertainment. That is all the licence is; it is not a sale, and we keep everything we have not expressly given you.

You may not:

• copy, sell, rent, sub-licence or distribute the games or any part of them;
• reverse-engineer, decompile or disassemble them, except to the exact extent your local law says you may despite a term like this one;
• modify the app, run it under an emulator or instrumentation framework in order to change how it behaves, or use a modified client against our servers;
• extract our levels, artwork, audio, puzzle generators or engine and use them in anything else;
• use automated means to hit our servers beyond ordinary play, or to scrape our leaderboards.

4. Your player record

You do not create an account with us and you give us no name or email. The first time a game runs it generates a random identifier and your progress is held against it. You may optionally link that record to Game Center or Play Games so it survives a reinstall.

You are responsible for the device the identifier lives on. Anyone with your unlocked device can play as you. If you delete the app without linking an account, the identifier is gone and the record becomes unreachable — we may be able to help, but we cannot promise it. There is no password for us to reset because there is no password.

5. Fair play

Our games are designed so that the app tells the server what you did, never what you earned. The server replays your moves through its own copy of the game engine and works out the result itself. This is worth stating plainly because it explains what follows.

You agree not to:

• send us results the app did not produce, or tamper with what it sends;
• use bots, macros, solvers or modified clients to play on your behalf in ranked modes;
• exploit a bug for advantage once you have noticed it is a bug — tell us instead;
• share, sell or buy player records;
• attack, overload or probe our servers, or try to reach other players' data.

Where the replay does not reproduce a claimed result, we drop the score. Where a record does it persistently, we may remove its leaderboard entries, bar it from the boards, or block its access to our servers entirely. Offline play is unaffected in most cases. We will tell you what we saw if you ask.

We reserve the right to correct leaderboards, remove entries and reset balances obtained through a bug or a breach of this section. We try to do this narrowly and to leave honest play alone.

6. Coins and other virtual items

Coins, hints and anything else you unlock inside a game are a licence to use a feature of that game. They are not your property, not currency, and not a stored-value or payment instrument.

• They have no monetary value and cannot be exchanged for cash or anything outside the game.
• They cannot be transferred between players, between our games, or between platforms.
• They are not a store of value, and they do not accrue interest or entitlements.
• They may be earned by playing or bought; both kinds behave identically.
• Your balance ends when your player record does, and we owe you nothing for an unspent balance.

We may change the price of items, what they cost in coins, or what a feature does, as part of balancing a game. We will not devalue coins you have already bought purely to sell you more.

Nothing here affects a refund you are entitled to under the consumer law of your own country, or under Apple's or Google's own policies.

7. Buying things

Every purchase is made through the App Store or Google Play, under that store's terms, with that store's payment method. We do not process payments, do not see your card, and hold no billing information.

• Delivery. Items normally appear immediately. If payment succeeded but the item did not arrive, reopen the game while online; our ledger cannot apply the same transaction twice, so retrying is safe. If it still does not arrive, contact us with the store's order number and we will credit it by hand.
• Refunds are handled by Apple or Google. Our support page has the links. We cannot issue one ourselves.
• After a refund, the store reverses the charge and we remove the corresponding items. If you have already spent them we set the balance to zero rather than pursue you for the difference.
• Pricing is set per territory by the store, including tax. Currency conversion and any bank fees are between you, your bank and the store.

If you live somewhere that gives you a statutory right to cancel a digital purchase, that right applies through the store you bought from; nothing in these terms removes it.

8. Advertising

The games show ads served by Google AdMob, including optional ads you can choose to watch for a reward. Rewards are granted when the network confirms the ad was watched in full; an ad closed early or interrupted may not be credited.

We do not control what an individual ad says and we do not endorse what it advertises. If you see an ad that is deceptive or inappropriate, send us a screenshot — we can report it to the network. You can turn off personalised advertising on your device; the privacy policy explains how.

9. Display names and content

If you set a display name to appear on a public leaderboard, you agree it will not be obscene, hateful, harassing, a real person's name you have no right to use, an impersonation of us or our staff, or an attempt to evade the check. We may remove a name, replace it with a generic one, or bar an account from the boards for repeated breaches.

By setting a display name you licence us to show it publicly in and around the games for as long as you keep it set.

10. Who owns what

The games — their code, engines, puzzle generators, levels, artwork, sound, names and this website — belong to Raa Studio and are protected by copyright and other rights. "Raa Games", "Raa Studio", "Lightlock", "Twintangle" and "Punchfold" are our marks.

You may record and stream your own play, including monetised video, provided you do not claim to be us, do not present the games as your own work, and do not distribute the game files themselves. That permission is a courtesy and we can withdraw it from a particular person if it is abused.

If you send us an idea, a bug report or a suggestion, we may use it without owing you payment or credit. We are not asking you to give up anything you actually own — if you send us your own creative work, say so and we will treat it accordingly.

Your gameplay data is yours in the sense that you can have it deleted; the privacy policy covers that.

11. Changes to the games and to these terms

We are one studio and the games are still growing. We may add, change or remove levels, features, modes and balance at any time. We may also discontinue a game or shut down its online services. If we shut down online services for a game we will give reasonable notice in the app where we can, and — where the law of your country requires it — offer a remedy for recent purchases you can no longer use.

We may update these terms. The date at the top changes, and for a significant change we will say so in the app before it takes effect. Playing on after a change means accepting the new version; if you do not accept it, stop playing and delete the app.

12. Suspension and termination

You may end this agreement at any time by deleting the games. To have your data erased as well, ask us first — see support.

We may suspend or terminate your access to our online services if you breach these terms, particularly section 5, or where we must in order to comply with the law. For anything other than a serious or repeated breach we will warn you first. Where a suspension is a mistake, we will restore access on request.

Termination does not entitle you to a refund of coins or purchases, except where your consumer law says otherwise. Sections 10, 13, 14 and 15 survive the end of this agreement.

13. Warranties

We build the games carefully and test them, including verifying that every level we ship can actually be solved. But they are provided as they are. We do not warrant that they will be uninterrupted, error-free, compatible with every device, or available at all times, and online services depend on infrastructure we do not own.

Some countries do not allow a supplier to exclude these warranties. Where that is true of yours, this section applies only to the extent your law permits, and your statutory rights are unaffected.

14. Liability

To the extent the law allows, we are not liable for lost progress, lost coins, lost time, lost profits, or indirect or consequential loss arising from the games. Where we are liable, our total liability to you is limited to the greater of the amount you paid us through the stores in the twelve months before the claim, or USD 50.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If your country's consumer law gives you rights that override this section, those rights win.

15. Law and disputes

This agreement is governed by the laws of Sri Lanka, and the courts of Colombo have jurisdiction over any dispute.

If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer-law provisions of the country you live in, and you may be entitled to bring proceedings there. Nothing in this section prevents that.

Before anyone goes near a court: email [email protected]. Nearly everything is a misunderstanding or a bug, and both are cheaper to fix by writing to us.

16. Apple and Google

This agreement is between you and Raa Studio, not with Apple or Google.

• Apple and Google are not responsible for the games, their content, or any support for them. Support is ours: raastud.io/support.
• If an iOS app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app if applicable; beyond that, Apple has no other warranty obligation.
• Apple and its subsidiaries are third-party beneficiaries of these terms as they apply to an app obtained from the App Store, and may enforce them against you.
• You confirm you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and are not on any US Government list of prohibited or restricted parties.
• Your use of the games must comply with the applicable terms of the store you obtained them from.

17. General

• Whole agreement. These terms and the privacy policy are the whole agreement between us about the games.
• Severability. If a court finds a provision unenforceable, the rest stays in force.
• No waiver. If we do not enforce something immediately, we have not given up the right to enforce it later.
• Assignment. You may not transfer your rights under these terms. We may transfer ours if the studio is sold or reorganised, and your rights go with it.
• Language. These terms are written in English; a translation is for convenience and the English version governs.

Questions about any of this: [email protected].